769 Privacy Policy — Our Commitment to Protecting Your Information

1 Introduction

769 (referred to as "we" or "the platform") is an internationally licensed online gaming and Sports Betting platform. This privacy policy applies to all users, including those in Bangladesh, and explains how we collect, process, store, and protect your personal information.

Our privacy policy is built in line with international data protection standards. We believe your data belongs to you — we only use it to the extent necessary to provide our services.

This privacy policy is part of our Terms & Conditions Must be read together. Both documents collectively form the legal basis of your relationship with 769.

2 What Information We Collect

769 only collects information necessary to provide its services. No data beyond what is required is gathered.

3 How We Collect Information

769 collects your information through several methods. You have the right to know about each of them.

• Direct payment: Information you provide during registration, login, KYC forms, or when contacting support.
• Automatically collected: Information collected via cookies, log files, and tracking technologies during your use of the platform.
• Payment Providers: Limited financial information collected during transactions via Mobile Banking, Nagad, or Rocket.
• Identity Verification Services: Information from third-party verification services used in the KYC process.
• Public Sources: Verification of necessary information against public databases to prevent fraud.

4 Purpose of Data Use

769 uses your information strictly for defined purposes. Your personal data is never used beyond what this privacy policy allows.

• To create, manage, and secure your account.
• To process deposit and withdrawal transactions.
• To meet KYC and age verification legal requirements.
• To detect and prevent fraud, money laundering, and other illegal activities.
• For customer support and account-related communications.
• For responsible gaming monitoring and timely intervention where necessary.
• To improve platform services and analyze user experience.
• To send you relevant promotions and offers where you have given consent.

5 Data Sharing Policy

In certain circumstances, 769 may share your data with third parties on a limited basis. Strict confidentiality agreements are maintained in every such case.

• Payment Providers: Only the minimum data required to process transactions is shared with Mobile Banking, Nagad, and Rocket.
• KYC Verification Services: With licensed third parties for identity verification purposes.
• Legal Obligations: Disclosure of information when required by court order or regulatory authority.
• Fraud Prevention: As required by applicable law to assist in cybercrime investigations.
• Business Restructuring: Users will be notified in advance in the event of a merger or acquisition.

6 Security Measures

769 uses industry-leading technology to keep your data secure. Our security infrastructure undergoes regular third-party audits.

• All data is stored with 256-bit AES encryption.
• All data transfers are encrypted using TLS 1.3 protocol.
• Two-factor authentication (2FA) is supported.
• Automated alerts are sent whenever a suspicious login is detected.
• Server security is maintained through firewalls, DDoS protection, and intrusion detection systems.
• Employee access to data is restricted to the minimum necessary.
• Security patches and updates are applied on a regular basis.

7 Cookie Policy

769 uses cookies on its website and app. Cookies are small text files stored on your device that help improve your experience on the platform.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect certain features of the platform.

8 Data Retention Period

769 does not retain your data longer than necessary. Once the required retention period expires, data is securely deleted in accordance with legal obligations.

• Account Information: For the duration of account activity and 5 years after closure.
• Financial Transactions: Up to 7 years in accordance with international financial regulations.
• KYC Documents: Retained for up to 5 years following verification.
• Support contact: Up to 3 years from the date of last contact.
• Log & Device Information: Up to 12 months.

9 Your Rights

As a 769 user, you have important rights over your own data. We respect these rights and aim to respond within a reasonable timeframe.

10 Minor's Privacy

769 strictly prohibits use of its services by anyone under 18. We do not knowingly collect any personal information from minors.

• Age verification is mandatory at the time of registration.
• Any account found to belong to a minor is immediately closed and all associated data is permanently deleted.
• If a parent or guardian believes their child has created an account, they should contact support immediately.

11 Privacy Policy Updates

769 may update this privacy policy from time to time. Users will be notified of any significant changes via email or an in-platform notice.

• Updated policies take effect 14 days after publication.
• The "Last Updated" date at the top of this page is always kept current.
• If you do not agree to the updated policy, you may request account closure.

12 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team.

• Email: [email protected]
• Support: FAQ Page View
• Response time: typically within 24–72 hours